acronym Glossary

Our Big Bad Ecommerce Acronym Glossary

Know your lingo (or use this glossary and pretend you do)

GENERAL

ACDDActual Cargo Delivery DateThe actual date cargo is delivered to the destination
APIApplication Programming InterfaceA computing interface that defines interactions between multiple software intermediaries.
CYContainer YardThis is where ocean containers are stored before and after a sailing, and where carriers store empty containers
EANEuropean Article Number12 or 13 diget barcode number
ECDDEstimate Cargo Delivery DateWhen the cargo is estimated to be delivered to the destination
EDIElectronic Data InterchangeBusinesses electronically communicating information that was traditionally communicated on paper, such as purchase orders and invoices
FCAFree CarrierAn incoterm that requires the seller to clear the goods for export and to either: deliver the goods to the buyer at the seller’s premises or deliver the goods to the buyer at another named place.
FCLFull Container LoadAn ocean shipment in which the cargo occupies a full container (of any size)
FOBFree On BoardAn incoterm that requires the seller to clear the goods for export, deliver the goods to the ocean vessel, and place the goods on board. Cost and risk transfer from the seller to the buyer once the goods cross the ship’s rail.
FTPFile Transfer ProtocolA standard network protocol used for the transfer of computer files between a client and server on a computer network.
MAPMinimum Advertised PriceA minimum amount that resellers agree not to advertise below
ISBNInternational Standard Book NumberA numeric commercial book identifier which is intended to be unique
RRP OR MSRPRecommended Retail Price or Manufacturer's Suggested Retail PriceAlso known as list price. The price of a product at which the manufacturer recommends that the retailer sell the product
SKUStock Keeping UnitThis is a companies internal reference number for a product
LCLLoose Container LoadOcean shipping where your cargo does not fill up an entire container. LCL shipments will be consolidated with other LCL shipments into one container
LTLLess Than TruckloadUsed for the transportation of small freight or when freight doesn’t require the use of an entire trailer. This shipping method can be used when freight weighs between 150 and 15,000 pounds.
TTMTrailing 12 MonthsThe previous 12 months worth of data, with today's date being the period end date
UPCUniversal Product CodeThe scannable code on your retail packaging

Amazon

A+Amazon A+ ContentThis is Amazon 'rich content' which appears below the fold on product detail pages
ACOSAdvertising Cost of SalesThe percentage of your sales that you spend on advertising. This is calculated by dividing your spend by sales attributed to your ads. Attribution varies by campaign type.
AGLAmazon Global LogisticsAmazon's logistic provider - this is Amazon's competing off to UPS and FedEx
ARNAmazon Reference NumberThis is assigned by Amazon to as their internal shipment ID
ASNAdvanced Shipping NoticeThe notification used to communicate a shipment's contents and carrier tracking information to us in advance of receiving your goods
ASINAmazon Standard Identification NumberA 10 character alphanumeric identifier assigned by Amazon to identify a product
CATCategoryThe primary category a product is placed in, such as 'Books' or 'Home'
CDSCentury Distribution SystemsAmazon's appointed freight forwarder
CFSCarrier Scan FirstShipments that were scanned within 24 hours of your ship confirmation or ASN. Late scans impact Order Processing Speed metrics and can therefore prevent lead-times from being upgraded.
CPC OR PPCCost per Click or Pay per ClickWhere an advertiser pays a cost to a publisher for every click on an ad
CTRClickthrough RateThe ratio of how often shoppers click on your product ad when displayed. This is calculated as clicks divided by impressions.
COGSCost of Goods SoldThe PO cost of products sold to customers
DEADelivery Estimated AccuracyAn overall measure of on-time delivery performance (i.e., whether the customer-promised delivery date was met) and includes DSR as well as misses due to Amazon's internal planning delays. We provide DEA data for your visibility; it may not directly impact your lead time or Guaranteed Delivery status.
DIDirect ImportThis is where Amazon purchase stock from you in the manufacturing location and imports that product into their locale
DSRDelivery Success RateAt the time of purchase, customers are given a promised delivery date. DSR measures whether the customer's order arrived on or before that promised date. Some of the orders may miss customer-promised delivery dates due to Amazon's internal planning delays. Such misses are excluded form the DSR metric. Shipping on time with the assigned carrier and ship method is essential to meeting DSR standards.
EDDEstimated Delivery DateAt the time of shipment (ASN), customers are given a new estimated delivery date (EDD). EDD measures whether the customer's order arrived on or before the date. Providing the ASN accurately (when the item is actually physically shipped) is essential to meet EDD standards.
EXSDExpected Ship DateThe date you expect to ship - Amazon only considers a product shipped when a carrier has picked up the shipment and the ASN has been submitted
FAST TRACK GVSFast Track Glance ViewsThe percentage of the time a customer views a product and seeing that there is a prime shipping option
FBAFulfilled by AmazonYou ship stock into Amazon's FCs and maintain ownership. When a customer orders the product, Amazon ships it to the customer on behalf
FCFulfilment CenterThis is the name Amazon uses for their warehouses
They prefer to call their warehouses 'FCs' to focus on their fulfilment role rather than long term storage
GDGuaranteed DeliveryAn invitation-only program that allows vendors whose operations meet the highest bar to display a guaranteed order delivery date on the product detail page of their eligible ASINs
GLGeneral LedgerThis is another name for product category and based on the category a product is in
GV OR GVSGlance ViewsThe number of customer views on an Amazon Detail Page
LBBLost Buy Box (based on price)This is the % of the time a customer looks at a detail page and is shown someone else's offer, because their offer is more cost effective for the customer than yours
OOSNet Pure Profit MarginAmazon's profit margin, after the cost of the products they purchased from you. This includes trading terms (such as damage allowance) but does not include promotional discounts
POPurchase OrderAn official order for products with the products and quantities requested
REPOOSReplenishable Out of StockGlance views the product received when it was out of stock but replenishable as a % of total product glance views
So the percentage of the time a customer viewed a product detail page and couldn't buy it
ROASReturn on ad spendThe revenue you receive from your advertising investment. This is calculated by dividing sales attributed to your ads by your spend. Attribution varies by campaign type
SFPSeller Fulfilled PrimeThis is where sellers are able to fulfil customer's orders at prime shipping speed, out of their own warehouses
SHIPPED COGSShipped Cost Of Goods SoldRevenue based on the cost of goods sold, adjusted for returns
So how the unit price Amazon purchases from you, multiplied by the number of unit sales
SIOCShip In Own ContainerAmazon is able to ship the product in the container it arrived into the FC in, without having to add additional packaging
Although a product may be SIOC, it needs to be SIOC certified to be sold as such
SRScan RateMeasures the percentage of shipments that had correct tracking IDs and shipment delivery confirmation from carriers. To meet SR standards, you're required to provide correct tracking IDs through ASN or at ship confirmation, and to set up your carrier accounts correctly.
SSCCSerial Shipping Container CodeAn 18-digit number used to identify logistics units
SITBSearch Inside the BookIn the Amazon books category, this means the 'See Inside' feature is enabled
VTLVendor Lead TimeTime (measured in days) between when Amazon places a purchase order and receives inventory in the fulfilment center.

Walmart

AURAverage Unit RetailThe average dollar amount spent for a particular type of item, calculated by dividing the total sales in dollars by the number of items sold.
GMVGross Merchandise VolumeThe total value of merchandise sold over a given period of time
ODROrder Defect RateAny infraction on the key drivers is considered an order defect. The key drivers are:
  • Order Cancellation

  • Order Return

  • Delivery Issues

  • Customer Complaints

  • An order may have multiple infractions, but it will only count as 1 when calculating ODR
OTDOn-Time Delivery RatePercentage of orders delivered on or before the Expected Delivery Date.
OTSOn-Time ShippingPercentage of orders shipped by the expected ship date.
VTRValid Tracking RateThe percentage of orders with valid tracking information provided and delivery scan on or before the Expected Delivery Date.
WFSWalmart Fulfillment ServicesTa new program that allows sellers to store their inventory at Walmart fulfillment centers. When a customer places an order on Walmart.com, WFS picks, packs and ships the item(s) to the customer on a seller’s behalf. WFS also handles all customer support and returns for these orders.

OVERSTOCK

PQAProduct Quality AssuranceThe PQA team monitors return rates of all SKUs on the Overstock.com site, and investigates any SKU that has a higher than normal return rate. Additionally, PQA reviews online product content to ensure each SKU contains accurate.
SOFSSupplier Oasis Fulfillment ServicesThis program allows Partners to utilize Overstock warehouse space for improved delivery timeframes.
SOFS is not available to Marketplace Sellers, and is currently only accepting new Partners on a case-by-case basis
WISPWeighted In-Stock PercentageThe predicted GMS based on the inventory you actually have in stock, divided by the total predicted GMS (in-stock and out-of-stock) over the same time period.